#45: Stranded in Tokyo
This poor lady had a series of unfortunate events, and we don’t blame her for never wanting to use the service again. She had booked an Airbnb in Tokyo for her long-awaiting trip to Japan. She and her son were celebrating his high school graduation, and she couldn’t wait! Two weeks before their trip, Airbnb advised that her reservation would be canceled due to a change in Japanese law.
She rushed to book a hotel and paid over $1,000 more than the Airbnb booking! The only thing Airbnb did to make up for it was to give her a gift card that she could only use on the platform. Later on, she used the gift card to book an apartment in Washington D.C., for a business trip, but ended up getting locked outside in the rain while the host ignored her.