#5: Fair Compensation
Airbnb is a great platform for connecting guests with hosts and allowing you to find different accommodation options other than hotels. If you happen to have a bad experience with a rude or weird host, it doesn’t necessarily have anything to do with the platform, and more often than not, they would try to compensate you.
It’s important to share this part of the story as well – the part where the Airbnb team is accommodating and trying to make sure guests have a good experience using their platform. While this couple had a terrible experience with a room full of bedbugs and a creepy host, Airbnb has gone above and beyond to make it up for them and even removed this host from their website.